Frequently Asked Questions
Answers to the most common questions about shipping, returns, and orders. Can't find what you're looking for? Contact us directly.
All orders ship from our Los Angeles, CA fulfillment location within the continental United States.
Not currently. We ship exclusively within the United States to keep shipping times fast and predictable.
Standard orders arrive within 3-7 business days after processing (1-2 business days). Express shipping (1-2 business days) is available at checkout for an additional fee.
Yes — orders totaling $75 or more ship free within the U.S. Orders under $75 pay a flat shipping rate calculated at checkout.
You can return any item within 30 days of delivery for a full refund, as long as it's unused and in its original packaging. Contact our support team to start a return.
Email us at info@deuxplex.store with your order number and photos of the damage within 7 days of delivery, and we'll send a free replacement or issue a full refund.
No — all orders are tax-free at checkout, regardless of shipping destination within the U.S.
You'll receive a tracking number by email as soon as your order ships. You can also contact us directly for an order status update.
If your order hasn't shipped yet, contact us immediately at info@deuxplex.store and we'll do our best to accommodate changes or cancellations.
Yes, all Deuxplex Home products are covered against manufacturing defects. Reach out with your order number if something isn't working as expected.